Departure Concierge
Terminal welcome, check-in support, baggage guidance, immigration and security navigation, lounge coordination and boarding.
Airport protocol & concierge
Seamless Airport Concierge. Confident Travel.
Premium airport assistance, proactive travel readiness and personalised support from terminal arrival to aircraft departure.
- 6
- Airports covered
- 100+
- Services delivered
- 24/7
- Operations desk
Live service status
AF 129 · Lagos → Paris → London
Officer assigned · meeting point confirmed
Services
Airport support, shaped around your journey
Every service is delivered by a trained protocol officer who stays with you through the parts of the airport that cause the most friction.
Arrival Concierge
Meet and assist on landing, immigration guidance, baggage collection support and a calm handover to your driver or host.
Executive and VIP Concierge
Discreet senior-level protocol support with priority coordination and privacy across every airport touchpoint.
Family Travel Assistance
Patient, attentive support for families travelling with children, infants, elderly relatives or assistance needs.
Airport Connection Assistance
Guided transfers between terminals and gates for tight or complex connections, including transit checkpoints.
Corporate Travel Support
Managed airport concierge for executives, employees, visiting guests and delegations under a single account.
How it works
Five calm steps from request to departure
A predictable process, so you always know what happens next and who is responsible for it.
- 01
Submit your journey
Share your flight, travellers and the assistance you need.
- 02
Alaks reviews your request
We complete a pre-departure readiness review of your itinerary.
- 03
Your concierge officer is assigned
You receive your officer's name and direct contact details.
- 04
Receive support at the airport
Your officer meets you and guides you through every checkpoint.
- 05
Complete your journey with confidence
You board, land or connect with nothing left unattended.
Why choose Alaks
Considered service, not hurried assistance
Proactive preparation
A readiness review before you travel surfaces gaps early, not at the counter.
Personalised assistance
Your officer is briefed on your travellers, timings and preferences.
Experienced airport support
Officers who work these terminals daily and know their rhythms.
Clear communication
Named contacts, status updates and plain answers at every stage.
Discreet and dependable
Low-profile service, handled quietly and consistently.
Individuals, families and companies
One standard of care whether you travel alone or as a delegation.
Corporate
Airport concierge support for your people and guests.
Companies use Alaks to arrange consistent airport support for executives, employees, visiting clients and delegations. Your travel desk raises a single request, we handle the readiness review, officer assignment and on-the-ground coordination, and you receive a clear record of every service delivered.
- One managed account for all travellers and cost centres
- Named operations contact and consolidated monthly billing
- Delegation and group handling across multiple airports
- Reporting on completed services and outstanding actions
Corporate account summary
34
Travellers supported
5
Active trips
6
Airports covered
22
Services this month
Companies use Alaks to arrange consistent airport support for executives, employees, visiting clients and delegations. Your travel desk raises a single request; we handle the readiness review, officer assignment and on-the-ground coordination, and you receive a clear record of every service delivered.
Ready to travel with support you can rely on?
Submit your journey and our operations team will confirm your service within one business day.