How it works
A prepared journey, not an improvised one
Before travel, our operations team completes a pre-departure readiness review to identify missing trip information, airport issues, transit concerns or possible travel-document requirements that could disrupt your airport experience.
How it works
Five calm steps from request to departure
A predictable process, so you always know what happens next and who is responsible for it.
- 01
Submit your journey
Share your flight, travellers and the assistance you need.
- 02
Alaks reviews your request
We complete a pre-departure readiness review of your itinerary.
- 03
Your concierge officer is assigned
You receive your officer's name and direct contact details.
- 04
Receive support at the airport
Your officer meets you and guides you through every checkpoint.
- 05
Complete your journey with confidence
You board, land or connect with nothing left unattended.
Ready to travel with support you can rely on?
Submit your journey and our operations team will confirm your service within one business day.